Refund and cancellation policy
Our eLearning Refund Policy defines our approach to refunds and cancellations in relation solely to how our eLearning courses are delivered. If you feel that our statement as set out below has not satisfied your query then please do not hesitate to contact us via our contact page.
Writing Machine Academy is committed to ensuring adequate delivery of all our services including eLearning and will deal reasonably and appropriately with all queries relating to our eLearning courses.
If technical problems stop you from accessing the content you have purchased, our support team will try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view course content delivered over the internet. Providing you have the required connection and equipment, you will receive a full refund for all unused content purchased if we are unable to resolve the problem with you within 7 days.
The Writing Machine Academy Refund Policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) (as amended) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses.
All access to the eLearning website is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables Writing Machine Academy and our affiliates to monitor usage by any individual. When a refund request is received, Writing Machine Academy reserves the right to track the usage by an individual (through his/her username and password) of the following:
- Specific pages viewed
- Frequency of use
- Time period of use
- Certificates issued
- IP address used
Writing Machine Academy reserves the right to charge a handling fee (15% of the original fee). Please note this policy relates solely to the delivery of eLearning courses. For other aspects of refund and/or cancellation that relate to other services, please refer to our standard Terms and Conditions of business which are available upon request.
Other refund/cancellation policies
Any authorised refunds will be processed by Writing Machine Academy within 30 days.
No refund will be granted if Writing Machine Academy has reason to believe that an individual has viewed any of the information they have purchased.